BHA Hosts Winter Regional Meeting in Las Vegas

The World of Concrete 2018 served as the setting for the BHA 2018 Winter meeting. The meeting time was valuable as those in attendance received an OSHA Trenching Safety Update along with tips on how to build a relationship with property managers. Other
information provided included tips on “Installing Egress Windows” and “How to Effectively Finance the Project You are Proposing”. “Foundations and Underpinning” was another valuable and informative session that attendees benefitted from attending with
an information update. All of the sessions, sponsors’ comments and the opportunity to view the floor of the convention center provided for an exceptional experience and valuable benefit for those participating. The BHA Winter Meeting and World of Concrete
combination made this event timely and valuable. The midyear business meeting was well attended. This year, the board of directors appointed new officers, who typically serve on a twoyear rotation. Also appointed was new board leader, Austin Werner with
The Real Seal LLC in Schaumberg, Illinois. The current BHA board includes: President: Andre Lacroix, EZ Breathe Healthy Home Solutions, LLC Vice President: Hugo D’Esposito, CWS, CES, A.M. Shield Corporation Secretary/Treasurer: Jason Weinstein, CWS, CES,
Budget Dry Waterproofing Directors: Alan Chandler, CWS, CSRS, All Dry, Inc. Sean Worthington, CWS, CES, CBAQS, Worthington Waterproofing System Luke Secrest, CWS, Rhino Products USA, Inc. Robert Lanfrank, CWS, CBAQS, Healthy Way Waterproofing & Mold Remediation, LLC Jerome Fokas, CWS, CSRS, Select Basement Waterproofing Bill Crawford, CWS, Rainmaker Internet Marketing David Hill, Spruce Environmental/ RadonAway Carole Wood, CBAQS,
Basement Boss Austin Werner, CSRS, CWS, The Real Seal, LLC John Bryant, CWS, CES AquaGuard Waterproofing Corporation. Each of the board members and the standing committee members within BHA are committed to helping the organization grow, excel and become
recognized as the premier leader for information, education and certification in the basement and building environment.

On the left is Andre Lacroix President BHA. On the right is John Bryant Past President BHA

USA, Inc. Robert Lanfrank, CWS, CBAQS, Healthy Way Waterproofing & Mold Remediation, LLC Jerome Fokas, CWS, CSRS, Select Basement Waterproofing Bill Crawford, CWS, Rainmaker Internet Marketing David Hill, Spruce Environmental/ RadonAway Carole Wood, CBAQS,
Basement Boss Austin Werner, CSRS, CWS, The Real Seal, LLC John Bryant, CWS, CES AquaGuard Waterproofing Corporation. Each of the board members and the standing committee members within BHA are committed to helping the organization grow, excel and become
recognized as the premier leader for information, education and certification in the basement and building environment.

Austin Werner, Carole Wood, Alan Chandler (behind), Sean Worthington, Jerome Fokas, Bill Crawford, Andre Lacroix, Hugo D’Esposito, John Bryant Not available: Robert Lanfrank, Luke Secrest, David Hill, Jason Weinstein

Active Shooter!!!

Submitted by: Denise Brown,
Basement Cracks & Leaks Metro, Inc.

Words no business owner, or anyone for that matter wants to hear. There you stand, frozen, possibly face to face with an ACTIVE SHOOTER. Is he/she a disgruntled employee, a client, an angry family member? 

Now, what do you do? How do you handle the situation,help your employees, co-workers, friends or family? How do you help yourself, before, during and after the incident? Just what is your liability in this situation, both while the incident is unfolding and afterwards when all damages have been assessedin degrees of loss of life, injury, emotional scarring and business continuity? I was recently asked by an employee if we could attend an “Active Shooter” seminar. My initial reaction was that of denial and surprise at the request. My definitive answerwas “YES”. You usually can count on your employees to jolt you to reality by their actions and/or words. That’s a double edged sword as any owner can tell you. 

Until that moment I had never really given the issue of “Active Shooter” much thought. I thinkwe all like to push those type of thoughts out of our mind as something that happens to others, “not in our little slice of heaven, not in our reality”. According to the Department of Labor there were 417 workplace homicides in 2015. 85% of the shootingsresulted in 354 fatalities. The seminar we attended was presented by the Incident Management Team, Inc. of West Bloomfield, Michigan, with Dr. Kenneth L. Wolf, Ph.D., as the session’s featured speaker. While the entire seminar cannot be recreated in itsentirety within the confines of this article, I would like to help both employers and employees become more aware of key components involving and impacting the workplace by evaluating and handling situations that may lead to “Active Shooter” incidents.be identified in its infancy and brought to managerial awareness as expediently as possible. Employers and employees share the responsibility to identify and report any act that is physically assaultive or behaviors indicating potential for violence (throwingobjects, shaking fists, destroying property, etc.). Threats to harm either coworkers, management or the general public should never go unreported or unaddressed. It is up to employers, managers and crew leaders to encourage and promote a work environmentwhere employees are comfortable reporting potential aggressive behaviors without fear of reprisal. 

As employers, we need to document reports of violence or anger events, threats or menacing behaviors. We, as employers are assuming more liability for our reactions and responses to reported “troublesome” behaviors. Have you or your company instituted written policies to address these types of behaviors? Do you have a written standard addressing company responses to these types of behaviors? Have you updated your company handbook, held safety meetings, safety training or made concrete attempts to communicate and educate your employees as to the process for reporting these types of events, whether the threats are real or perceived? Your company needs to engage in a Violence Labor-Management Partnership. By creating company policies, updating employee handbooks, providing employee safety training, facilitating discreet reporting methods, as well as providing a fair and consistent company response you may already be limiting your liability and possibly saving lives. 

I am sure most, if not all of our members, provide CPR training, respirator fit testing, confined space entry training, etc. It appears that an even more crucial part of our safety training program should include an “Active Shooter” component addressing early reporting, approaching or being approached by an active shooter, safety zones, lock downs, attending to wounded, overcoming crisis responses and more. While these skills may not be regularly required or relied upon by a majority of our day-to-day workforce, these skills will prove invaluable in a crisis situation by minimizing loss of life, injury and property destruction. Additional training for estimators and field technicians as well as public receptionists should address personal safety and victimization avoidance. Our employees are entering homes and workplaces in field settings. Verbal diffusion, conflict avoidance and situational awareness training is needed for dealing with difficult or angry individuals. As small business owners we shoulder a heavy burden juggling fairness and privacy concerns for our employees as well as litigation exposure for unsafe or hostile workplace environments should an “Active Shooter” crisis unfold. We owe it to ourselves and our employees to become educated and provide relevant training and safety education.

 A desirable secondary by-product of that training may be that of liability mitigation on the part of the employer. Always a plus! Consulting companies such as IMT (www. theimt.org) provide a valuable and affordable array of incident safety and training services that can be tailored to virtually any size company from coast to coast. Those services can be all inclusive or targeted to specific areas and requests. Be proactive! Schedule a consultation with a company that specializes in this type of crisis management safety training. Consult with your insurance agent. Is your company protected? Does your insurance provide coverage in the event you or your employees fall victim to an “Active Shooter”? Let’s save lives, keep our employees safe and mitigate our liability. It makes good sense. 

It’s 2018 and an exciting time for me personally as I start this adventure as BHA President. I hope the same is true for you, and you are finding 2018 to be a year filled with excitement for what has taken place and what lies ahead.What a great time to be in our industry!We hit the ground running with the EPAdesignating January as “National Radon Action Month”. While not everyone is a radon practitioner, this certainly brings awareness to the health of basements and crawlspaces!As BHA President, I will continue to work closely with the dedicated team of volunteers that head up the various committees within our organization. Without their efforts,  our events, educational opportunities and certifications would not be possible.I want to encourage you to take advantage of the many opportunities afforded you within our dynamic organization and support your company and your employees in continued growth and leadership in your markets.I believe that we are the premier organization in our industry, and I will look to you and your expertise to help us grow and excel in this industry.I look forward to seeing you at our regional meetings, be it Baltimore, Las Vegas,Nashville, Canada or other great locations.

BHA Hosts Regional Meeting in Canada

BHA hosted an outstanding meeting in Oakville,Ontario, a suburb of Toronto this past spring.With great anticipation and planning, a successfulmeeting in Canada occurred. On April 11 manyhad gathered for a day-long training sessionby Rhino Carbon Fiber and were on hand fornetworking with food and drinks.On April 12 over 70 attendees experienced asharing of information on topics such as, “Howto Properly Diagnose and Design FoundationRepair”, “The Quality of Backup Batteries” andan extended discussion on open and closeddrainage systems, an insightful discussion about Radon, followed by a discussion on indoor airquality. The meeting had strong sponsorshipsupport and many provided information andupdates on products and programs within theircompany.Much planning and preparation unfoldedbefore this event in Canada and without the extrahelp of Carole Wood, CBAQS, a member of theBHA Board, this event would not have been assuccessful as it was. Thank you Carole for all ofyour dedication, hard work and determination onseeing this event to completion.

What To Do When Things Go Wrong

By Ben Rogers, The Real Seal LLC

In this competitive industry today, few thingscan get you steady customer flow like a satisfiedcustomer base. One of the biggest ways to keepthis process flowing is knowing how to react whenthe inevitable happens and a job goes awry. Thereare a great many reasons that may cause thesesituations that we will not go into here, but how acompany can handle these unexpected situationscan surely set them apart from their competition.One of the most important things when anyunexpected situation occurs is to remain calm andbe empathetic. As professionals, the customer willbe looking to you for a solution.Keeping your cool in the face of tough situationswill speak volumes about your ability to handlethem. If someone gets overwhelmed in dealingwith the customer and they cannot deal with themin a civil manner, have someone else take over thesituation to prevent things from possibly gettingworse. This can be one of the most stressful thingseither party can deal with so it is important to beable to work toward a solution together.Be sure to communicate with all parties involvedto figure out exactly what happened and counselwho you need to in order to come up with asolution as quickly as possible. As careful aseverybody is, mistakes happen. Communicationwith workers and the customer is essential sothat everyone is on the same page with whatis happening and with what solution is beingpresented. Having other qualified professionals in your network can be of great importance if anotherservice outside of your own is needed. Be sure touse qualified and trusted partners in these situationsso you know what to expect if you need to bringthem in.Having everybody in the company who deals withthe customer know what to do in these situationsis also very important. Technicians, foremen, salesreps and managers should all be in constant contactand should be familiar enough with each otherto know who they need to speak to in any givensituation in order to handle the situation properly.Be sure to keep updated and concise notes onjobs and communications as well so that they canbe referenced if need be if something unexpectedwere to occur. Having a whole team of people whocan quickly and efficiently overcome surprises willserve to reassure your customer that they are ingood hands.One of the most important things we all offerwith our services is piece of mind. When a customerknows that the company they have decided to workwith will stand by them through any difficult andunexpected situations, they will proudly stand bythat company. It may be one of the most stressfulsituations anybody can face in this industry, butthe true test of a company is how well they handlesituations when things go wrong. These situationsmake or break the trust we have built with ourcustomers and being able to overcome them willonly serve to strengthen those relationships in thefuture.

Why Homeowner Education is So Important to This 25-Year-Old Waterproofing Company

by HomeAdvisorIn a recent edition of the HomeAdvisor SmallBusiness Spotlight, John Bryant of AquaguardWaterproofing in Beltsville, Maryland shares howAquaguard has used customer and staff educationto grow its company from seven to more than 40employees — and a new office in the New Jerseyarea

.Q: Why is homeowner education important?A: We’ve found, over the years, that an educatedconsumer is one that has the tools to make asound decision on what they need to correct theirproblems. So, we like to educate them on thebasics of how their house is built, what causedtheir problem to get to this level and, then,what needs to be done to correct it. Once thathappens, they can make an educated decision onhow to correct their problem properly.

Q: How can others apply this to their ownbusinesses?A: First and foremost: educate your staff.Everybody should be educated on what youdo, how you do it and be aware of the differentcomponents of your business. In our organization,we do weekly and monthly trainings and meetings.We also try to have the synergy of everyone inevery department to have the same goals. We’vefound that you have to educate the staff beforethey can educate the consumer.

Q: What is the value of an informed staff?A: If the initial rep says one thing and then, whenthe service department comes out to install theservice, they say something different, then thehomeowner loses trust. You all want to be onthe same page. We believe this is very importantbecause we have found that miscommunication isone of the main reasons customers aren’t satisfied.

BHA Announces New Member Benefits (814) 392-2209 and Channel Marketing Agreements

Angie’s List, Inc. MarketingAgreementBHA and Angie’s List havepartnered to provide eligibleBHA members with customized offerings. Angie’sList is recognized nationally for connectingquality businesses with local, quality members.BHA members need to agree to advertise for atleast 12 months in at least one service category.This offer is not valid in combination with anyother offers the member may be eligible toreceive. If a member is eligible for offers undermultiple agreements or offers, Angie’s List, incooperation with the member, shall determinewhich offer will be offered. For more informationvisit https://basementhealth.org/industry/member-benefits/.International Concrete Repair InstituteThe International Concrete Repair Institute (ICRI)has partnered with BHA to help encourage education, the free flowof information betweenthe organizations,shared speakers and thepromotion of certifications available throughICRI, most notably the Concrete Slab MoistureTesting and Concrete Surface Repair Technicianprograms.. Details of the partnership are beingfinalize; for more information contact the BHAheadquarters at info@basementhealth.org or(800) 245-6292.Located in Canada, HomeStarsis a marketing/lead generationprogram similar to HomeAdvisorand Angie’s List. BHA has recently reached anagreement with HomeStars to provide discountsto BHA members utilizing the HomeStarsprogram. For more information contact BHAheadquarters at info@basementhealth.org or(800) 245-6292.

BHA New Members 2018

New Members

John Hair
Keystone Foundation Repair, Inc.
433 Zion Road
Carlisle, PA 17015
(800) 822-8880
Ty King
Spectrum Communications &
Consulting Inc.
475 N. Martingale Road
Suite 800
Schaumburg, IL 60173
(847) 577-1600
Steve Garlick
Magnum Piering
156 Circle Freeway
Cincinnati, OH 45246
(800) 822-7437
Carl Grimes
Hayward Healthy Home Institute
2511 Garden Road, A300
Monterey, CA 93940
(720) 272-1023
Zach Krachinski
EverDry Waterproofing of
Illinois
2439 Curtiss Street
Downers Grove, IL 60515
(219) 229-0567
Jason Lewis
JCL Construction Services LLC
4356 Beverly Drive
Toledo, OH 43614
(419) 377-8884
Steve Boyce
Benmiller Construction &
Insulation
81175 Grist Mill Line
R.R. 4 Goderich, ON
N7A3Y1
(519) 524-9169

Dave Greb
Healthy Environments, LLC.
60 Progress Avenue
Cranberry Township, PA
16066
(724) 772-2900
JoannaVennik
DMX Plastics Limited
300 Walker Drive
Brampton, ON L6T4B3
(855) 501-7837
Amol Fulambarkar
Structural Repair &
Renovations
1889 Preston White Dr., Ste 104
Reston, VA 20191
(703) 391-8911
Jennifer Bevilacqua
Highlander Waterproofing
1415 Pittsburgh Road
Suite 2
Valencia, PA 16059
(724) 898-0026
Eric Shapiro
Indoor Air Quality
Services
P.O. Box 176
Northfield, NJ
08225
(609) 517-7415
Kevin Sanders
Dry Otter
Waterproofing
7473 Hagers Hollow Dr.
Denver, NC 28037
(704) 966-1771
Mike Lamunyon
Lamunyon
Restoration
P.O. Box 444
Clay Center, KS
67432
(620) 200-5858

Jennifer Armstrong
Basement Waterproofing
Specialists
127 2nd Avenue
Collegeville, PA 19426
(800) 700-9171
Christian Sundahl
Sundahl Waterproofing
1 Madison Avenue
Larchmont, NY 10538
(914) 834-9212
Jeffrey Davis
Davis Healthy Basement
Solutions
3830 Carlotta Street
Grove City, OH 43123
(203) 605-2692
Stephen LaKari
LaKari Waterproofing
3308 Charlotte Street
Erie, PA 16508
 

Andre Lacroix

President
EZ Breathe Healthy
Home Solutions, LLC
349 Highland Road E.
Macedonia, OH 44056
T (330) 468-6500
andrel@ezbreathe.com

Hugo D’Esposito, CWS, CES

Vice President
A. M. Shield Corporation
33 Albertson Avenue
Albertson, NY 11507
T (516) 294-8400
hugo@amshieldcorp.com

Jason Weinstein

Secretary/Treasurer
Budget Dry Waterproofing
158 Route 81
Killingworth, CT 06419
T (203) 421-8560
jason@budgetdry.com

John BryantBill Crawford

Director

Alan Chandler

Director

John Bryant

Director

Jerome Fokas

Director

Dave Hill

Director

Dan Jaggers

Director

Sean Worthington

Director

Robert LanFrank

Director

Luke Secrest

Director

Jeff Roberts

Association Executive

Melissa Morton

Newsletter Editor Media relations

Basement Health Association 2018 Committees

Vice President

Andre Lacroix

EZ Breathe Healthy Home Solutions, LLC 349 Highland Road E. Macedonia, OH 44056

  • (330) 468-6500 andrel@ezbreathe.com

DIRECTOR

David Hill

Spruce Environmental/RadonAway

3 Saber Way

Ward Hill, MA 01835

  • (800) 767-3703 dhill@spruce.com

EXECUTIVE COMMITTEE

John Bryant (President)

Andre Lacroix (Vice President)

Jason Weinstein (Secretary/Treasurer)

 

BUDGET COMMITTEE Alan Chandler (Chair)

SECRETARY/TREASURER

Jason Weinstein, CWS, CES

 

Budget Dry Waterproofing 158 Route 81 Killingworth, CT 06419

 

  • (203) 421-8560 jason@budgetdry.com

DIRECTOR

Dan Jaggers, CSRS, CFRS

CL Support Services, LLC

8400 N. Sam Houston Pkwy W.

Houston, TX 77064

 

  • (281) 664-8443 djaggers@cablelock.com

EDUCATION COMMITTEE

Hugo D’Esposito (Chair), Andre Lacroix, Sean Worthington

 

MEMBERSHIP COMMITTEE

 

Robert Lanfrank (Co-Chair) and Rick Frack, Ed Stolba, Marc Weinstein

 

CERTIFICATION COMMITTEE Jerome Fokas (Chair)

DIRECTOR

 

Luke Secrest CWS

 

Rhino Products USA, Inc.

1633 Thornwood Drive

 

Heath OH. 43056

 

888-684-3889

 

lsecrest@rhinocarbonfiber.com

DIRECTOR

Sean Worthington, CWS

Worthington Waterproofing System 404 Edgewood Drive Exton, PA 19341

 

  • (610) 280-777 sean@worthingtonwaterproofing.com

NOMINATING COMMITTEE Dan Jaggers (Chair)

 

GRIEVANCE & STANDARDS COMMITTEE

 

President, Vice President, Treasurer

 

PUBLICATIONS

 

Melissa Morton (Chair), Dan Jaggers

DIRECTOR

Alan Chandler, CWS, CSRS

All Dry, Inc.

P.O. Box 148266

Nashville, TN 37214

 

alan@alldrysolutions.com

DIRECTOR

Robert Lanfrank, CWS

Healthy Way Waterproofing & Mold

Remediation, LLC

1901 Route 71, Suite 2D

Wall, NJ 07719

  • (732)741-1103 rlanfrank@healthywaynj.com

INTERNET/WEB COMMITTEE

 

Bill Crawford

 

WOC & REGIONAL MEETINGS COMMITTEE

 

Alan Chandler (Chair)

 

STAR AWARD COMMITTEE

Tara Hoey (Chair), Cynthia Keegan

DIRECTOR

Hugo D’Esposito, CWS, CES

  1. M. Shield Corporation 33 Albertson Avenue Albertson, NY 11507

 

  • (516) 294-8400 hugo@amshieldcorp.com

Director

Bill Crawford, CWS

Rainmaker Internet Marketing 217 South Main Street Wheaton, IL 60187

 

  • (630) 929-7246 bill@rainmakerinternetmarketing.com

SPONSOR RELATIONS COMMITTEE

 

Marc Weinstein

 

ASSOCIATION OUTREACH

COMMITTEE

 

Bryce Skeeters (Chair)

Find a Pro Near You!

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